Privacy Policy l300 – Your Information Is Our Trust

Section 1 – Personal Information We Collect

L300 collects your personal information only when it is necessary to provide our platform services. The information we collect falls into several main categories:

Account Registration Information: When you register an l300 account, we collect your full name, phone number, email address, and the password you choose. This information is required to establish your unique identity within the l300 system and to allow you to access your account securely.

Identity Verification Information: In certain situations — particularly when you make a withdrawal exceeding a specified threshold, or when account activity triggers a security review — l300 may request identity verification documents such as a copy of your identification card or passport. These documents are collected solely to meet legal compliance requirements related to fraud prevention and anti-money laundering.

Financial & Transaction Information: l300 records all deposit and withdrawal transactions made through your account, including the date, time, amount, and payment method used — whether via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX. Your full account number or credit card details are never stored in l300's systems, as all payment processing is handled by independent third-party payment providers with their own security standards.

Gaming Activity Information: l300 records your gaming history, including bets placed, games played, session duration and game outcomes. This data is used to resolve any disputes, verify the integrity of our RNG system, and help us understand player preferences for platform improvement purposes.

Device Technical Information: l300 automatically collects certain technical information when you use our platform, including your IP address, web browser type, device operating system, screen resolution and session data. This information is used for security purposes and to optimise platform performance across the range of devices used by Malaysian players.

Section 2 – How We Use Your Personal Information

Personal information collected by l300 is used only for the following legitimate and stated purposes:

L300 does not use your personal information to make automated decisions that significantly affect your rights or interests without human involvement. Any major decisions regarding your account — such as suspension or closure — are subject to review by qualified and experienced l300 staff.

We may also use your contact information to send you marketing communications about l300 offers and promotions that we believe may be of interest to you. You can unsubscribe from these marketing communications at any time by clicking the "unsubscribe" link in any of our marketing emails, or by contacting the l300 support team directly.

Section 3 – Sharing Information with Third Parties

L300 takes the privacy of our members seriously. We do not sell, rent or disclose your personal information to third parties for their own marketing or commercial purposes. However, there are limited situations in which l300 may need to share your information with certain parties in order to deliver our platform services properly:

• Payment Service Providers: l300 shares only the transaction information necessary with payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost and ShopeePay, solely for the purpose of processing your deposits and withdrawals. These providers are governed by their own privacy policies and security standards, which they are required to uphold.
• Technology Service Providers: l300 engages trusted third-party service providers for specific functions such as server infrastructure, platform analytics and cybersecurity support. All such providers are contractually bound to handle your data in accordance with l300's instructions and may not use it for their own purposes.
• Legal Authorities: l300 will disclose members' personal information to the relevant authorities where we are required to do so by law, court order, or a valid request from the appropriate enforcement agency. In such cases, l300 will endeavour to notify you of the disclosure unless we are legally prohibited from doing so.
• Change of Business Ownership: Should l300 be involved in a merger, acquisition, or asset sale, members' personal information may be transferred as part of that transaction. We will notify you in advance before your information becomes subject to a different privacy policy.

Section 4 – l300 Data Security Measures

L300 invests seriously in data security infrastructure to protect every member's personal information. The key security measures we have implemented include:

• Data Encryption in Transit: All communications between your device and l300's servers are protected by TLS 1.3 protocol using AES-256 encryption — the same standard used by Malaysia's leading banks such as Maybank and CIMB.
• Data Encryption at Rest: Sensitive information such as passwords is stored in an irreversible hashed format. Other personal data is held in fully encrypted databases protected by multiple layers of access control.
• Layered Access Control: Access to l300 member data is restricted based on the principle of least privilege. All database access is logged and monitored by automated systems that alert the security team whenever a suspicious access pattern is detected.
• Regular Penetration Testing: l300 undergoes penetration testing conducted by independent cybersecurity experts at least twice a year to identify and address any security vulnerabilities before they can be exploited.
• Two-Factor Authentication: l300 offers two-factor authentication for all member accounts. We strongly encourage you to enable this feature to add an extra layer of protection to your l300 account.
• Incident Response Plan: l300 has tested and documented incident response procedures in place. In the event of a data breach, we will notify affected members and the relevant authorities within the timeframe required by applicable law.

While l300 takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% foolproof. We encourage you to play your part in securing your account by using a strong password, never sharing your login credentials with anyone, and reporting any suspicious activity to the l300 support team immediately.

Section 5 – Cookies, Sessions & Tracking Technologies

L300 uses cookies and similar tracking technologies to enhance the user experience and optimise our platform's performance. The types of cookies we use are as follows:

• Essential Cookies: These cookies are essential for the core functions of the l300 platform, including login session authentication, security management, and language preferences. Without them, the l300 platform cannot function properly. These cookies cannot be disabled.
• Performance Cookies: These cookies collect anonymous information about how you use the l300 platform – such as which pages are visited most frequently and how long is spent in each section. This data helps us understand usage patterns and make meaningful improvements to the user experience.
• Functional Cookies: These cookies store your personal preferences such as language settings, preferred bet amounts, and display preferences, to deliver a more personalised experience each time you log in to the l300 platform.
• Analytics Cookies: l300 uses analytics tools to understand how players interact with our games and platform features. This data is used in aggregate and anonymised form to guide l300 product development decisions.

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some areas of the l300 platform. For more information on how to manage cookies, please refer to your web browser's help guide.

Section 6 – Data Storage & Retention Period

L300 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. The following are general guidelines on data retention periods at l300:

• Active Account Information: For as long as your l300 account remains active, your registration information and profile will be retained in our systems to ensure you can access platform services without interruption.
• Financial Transaction Records: All deposit and withdrawal transaction records are retained for a minimum of seven years from the date of each transaction, in compliance with the applicable financial and tax regulatory requirements in Malaysia.
• Game Activity Logs: Gaming history data is retained for a minimum of two years from the date of each gaming session for dispute resolution and l300 system security audit purposes.
• Following Account Closure: When your l300 account is closed, we will delete or anonymise your personal information within 30 days of the account closure date, except for records that must be retained to fulfil legal obligations or to resolve any outstanding claims.
• Inactive Accounts: Accounts showing no activity for more than 24 consecutive months may be subject to l300's data archiving procedure, whereby information is retained in a restricted format for compliance purposes only.

Section 7 – Your Privacy Rights as an l300 Member

As an l300 member, you have robust privacy rights over your personal information. These rights can be exercised at any time by contacting the l300 support team via email at [email protected] or through the live chat feature on the platform. All requests will be processed within 30 business days, and there is no charge for exercising these rights.